Contact Us
Need help with OVELIQE™ products, existing orders, shipping, tracking, returns, refunds, payments, or other purchase-related issues? Our customer support team is ready to assist you.
What Can We Help You With?
Our customer support team can assist with questions before you place an order and issues that arise after your purchase.
Orders & Payments
Get assistance with existing purchases, order information, checkout, payments, and transaction-related questions.
Shipping & Tracking
Contact us about shipment status, tracking information, delivery updates, or package delays.
Returns & Refunds
Ask about return eligibility, return instructions, refund status, or products that arrive damaged or incorrect.
Contacting Us About an Order?
If you are contacting us regarding an existing purchase, please provide your order number and the email address used at checkout.
Providing this information helps our customer support team locate and review your order more efficiently.
Something Wrong With Your Order?
If your order arrives damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us immediately.
Information to Include in Your Message
To help us review the issue, please provide the following information where applicable.
Your order number.
The email address used when placing your order.
A clear description of the problem.
Relevant photos or videos, if appropriate.
Photos of the shipping labels or packaging, if necessary.
Please Contact Us Before Returning Items.
Do not automatically send returned items to our registered office address.
Our registered office address is not automatically used to receive customer returns. After your return request is reviewed and approved, our customer service staff will provide the appropriate return address and return instructions.
Returns, Refunds & Delivery
For return-related questions or shipping issues, contact our team with your order details so we can review your request.
Return & Refund Issues
If you have any questions about return eligibility, return instructions, refund status, or other return-related matters, please contact our customer support team before sending the item.
Please provide your order information and a brief description of your request so that we can review it and provide appropriate instructions.
Contact Return Support ↗Shipping & Tracking Issues
If you have any questions about the shipping status, tracking information, delivery updates, or package delays, please contact us with your order number.
Some shipping details may require further verification with carriers, logistics partners, or other logistics providers. We will provide relevant information once the shipping details have been verified.
Contact Shipping Support ↗Service Hours & Response Time
Our customer service hours are 8:00 AM to 6:00 PM China Standard Time (UTC+8).
We strive to respond to customer inquiries within 1–2 business days.
Matters requiring investigation with shipping carriers, payment providers, fulfillment partners, return facilities, or other relevant service providers may require additional review time.
UTC+8
Need Assistance? Get in Touch.
Whether you have a question before placing an order or need help with an existing purchase, contact our customer support team. For order-related inquiries, please include your order number and checkout email address when possible.
Business & Contact Information
OVELIQE™'s official company, registration, website, and customer service information.
China Standard Time (UTC+8)
Here When You Need Us.
Whether you have questions before placing an order or need help with a product you've already purchased, our customer support team is here to assist you and help you understand the next steps.