Payments & Security
At OVELIQE™, we're committed to making every checkout clear, secure, and easy to understand. Below you'll find information about available payment methods, transaction verification, order total, payment processing, and the security measures used during checkout.
Protected Checkout
Payments are processed through Shopify and supported payment service providers.
Clear Order Total
Your total amount due will be displayed before you confirm payment.
Available Options
Eligible payment methods will be displayed directly during checkout.
A Clearer Checkout Experience.
Review your available payment methods, final order amount, and transaction information before completing your purchase. If you experience a payment issue, our customer support team is available to assist.
Accepted Payment Methods
You can view available payment methods directly on the checkout page. Available options may vary depending on your country, currency, device, order amount, and the payment services currently enabled in our store.
Please select a payment method at checkout and follow the instructions provided by Shopify or your payment provider to complete your purchase.
View Your Options
Eligible payment methods are displayed directly on the checkout page.
Select a Method
Choose one of the payment options available for your order.
Complete Payment
Follow the instructions provided by Shopify or your payment provider.
Transaction Authorization and Verification
Before an order is approved, it may be reviewed for actions such as payment authorization, account verification, identity verification, or fraud prevention.
Your bank, card issuer, or payment service provider may require additional identity verification, reject the transaction, or temporarily freeze funds during the authorization process.
These actions are controlled by the applicable financial institution or payment service provider and may occur independently of OVELIQE™.
Checkout and Payment Security
Our online checkout system is operated by Shopify and works with the payment service providers required for your transaction. We take technical and organizational security measures to ensure the security of payment and transaction information during checkout.
OVELIQE™ does not store your full credit or debit card number on its website servers. Payment information is processed by Shopify and/or the payment service provider responsible for completing the transaction.
Payment Processing
Payment information is processed through Shopify and/or the payment service provider responsible for your transaction.
Your Card Information
OVELIQE™ does not store complete credit or debit card numbers on its own website servers.
OVELIQE™ will never ask you to email your full card number, card security code, online banking password, or other sensitive banking credentials.
Pricing and Final Settlement Amount
Before payment is submitted, the checkout page will display the products, quantities, applicable discounts, shipping costs, applicable taxes, and the final amount due in your order.
Unless otherwise stated, prices on oveliqe.com are displayed in US dollars (USD).
Please carefully review your products, shipping details, quantities, discounts, and final order amount before making payment.
Review Your Final Total.
The checkout page displays the applicable order details and final amount due before you confirm payment.
Banking and Currency Exchange Fees
Your bank, card issuer, or payment service provider may charge additional fees, such as foreign transaction fees, international payment fees, currency conversion fees, or other institution-specific fees.
Any such fees are determined and charged by your financial institution or payment provider and are not related to fees charged by OVELIQE™.
Discount Codes and Promotional Offers
If applicable, please enter a valid promotional or discount code before completing payment. Ensure that the discount is successfully reflected in your total settlement amount before submitting your order.
Promotions may include specific eligibility requirements, validity periods, product restrictions, minimum purchase amounts, usage restrictions, supply restrictions, or other conditions disclosed with the applicable offer.
If you use a promotional code, check that the discount is reflected in your final checkout amount before submitting your order.
Rejected, Pending, and Duplicate Payments
If your payment is rejected, please first verify the billing information you entered at checkout. Your bank or payment service provider may also be able to explain why the payment was not approved.
In some cases, pending amounts displayed on your account may represent temporary authorizations rather than completed charges.
If you believe the same order has been charged multiple times, please contact our customer support team with your order number and relevant transaction details.
For your security, please do not send your complete bank card number or online banking login information via email.
Rejected Payment
Check your billing information. Your bank or payment provider may explain why the transaction was not approved.
Pending Payment
A pending amount may be a temporary authorization rather than a completed charge.
Duplicate Payment
If you believe an order was charged more than once, contact our team with your order number and relevant transaction details.
Order Confirmation
After your order is successfully submitted, an order confirmation email will usually be sent to the email address you provided at checkout.
If you do not see a confirmation email, please check your spam, promotional, or advertising email folder and confirm that the email address you entered at checkout is correct.
If you still cannot find your confirmation information, please contact our customer support team for assistance.
Check Your Inbox
Look for the order confirmation email sent to your checkout email address.
Check Other Folders
Review your spam, promotional, or advertising folders if the email is not in your inbox.
Contact Our Team
If your confirmation is still missing, contact customer support for assistance.
Payment Issues
If you believe there was an error in your payment processing, or have any questions about checkout or your transaction, please contact us at service@oveliqe.com . If possible, please provide your order number and a clear description of your problem so our team can efficiently assist you.
Please do not include complete credit card, debit card, or online banking information in your message.
Need Assistance with Payments?
For checkout, payment status inquiries, or transaction-related questions, please contact OVELIQE™ Customer Service. Our customer service hours are 8:00 AM to 6:00 PM China Standard Time (UTC+8).
China Standard Time (UTC+8)
Official Business Information
OVELIQE™'s official company, legal representative, website, privacy contact information, and customer service information.
China Standard Time (UTC+8)
A Clearer Way to Check Out.
Available payment options, transparent order totals, and checkout security information are designed to help you understand each step of your purchase. If you have questions about a transaction, our customer support team is here to help.