Shipping Policy
This Shipping Policy explains how OVELIQE™ orders are prepared, delivered to shipping providers, tracked, and supported in case of delivery or shipping issues.
Order
Preparation
Understand how your order is confirmed, verified, prepared, and handed over for shipment.
Shipping &
Tracking
Review estimated US delivery times, shipping costs, fulfillment details, and tracking information.
Delivery
Support
Contact our team for delayed, missing, damaged, incorrect, or other shipping-related order issues.
Preparing Your Order
From payment confirmation to carrier handoff, we aim to make each stage of the order journey clear and easy to understand.
Once payment is successfully confirmed and any necessary order verifications are completed, OVELIQE™ will typically prepare eligible orders for shipment within 2–4 business days.
During large promotional events, holidays, sales events, or periods of exceptionally high order volume, preparation may take up to 5 business days.
Order preparation time is calculated separately from the time required for the shipping carrier to deliver the package to its destination.
Order Confirmed
Payment is confirmed and any necessary order verification is completed.
Prepared for Shipment
Eligible orders are typically prepared within 2–4 business days.
Carrier Transit
Once shipped, the carrier begins the delivery journey to your destination.
Business Days
Estimated Delivery Time in the US
For standard delivery to supported addresses within the US, the carrier's estimated transit time is typically 10–15 business days after shipment.
This is only an estimated delivery time range and not a guaranteed delivery date. Actual transit time can be affected by destination, carrier network conditions, inclement weather, seasonal demand, relevant customs activities, remote area service, or other factors beyond our direct control.
If delivery to other countries or regions is possible, applicable shipping information will be displayed at checkout or in the order, if applicable.
Clear Costs at Checkout
Available shipping options and any applicable shipping costs are calculated based on the delivery destination, order characteristics, and available delivery services.
The applicable amount will be displayed during checkout before you complete payment so you can view shipping costs before confirming your purchase.
Fulfillment Location
OVELIQE™ may use different facilities or designated fulfillment partners depending on product availability, inventory location, and the customer's delivery destination.
Therefore, the sender or actual shipping address shown on the package may not match the registered business address of Wuhan Shengqi'an Network Technology Co., Ltd.
In some cases, products in the same order may be shipped separately, resulting in different tracking numbers or arrival dates.
Follow Your Order Journey
Tracking information helps you follow your shipment after it leaves the fulfillment facility.
After an order is shipped, if a valid tracking number is generated, shipping information will typically be sent to the email address entered at checkout.
The logistics system may take some time to display the first tracking information after the waybill is generated. A short delay between receiving the tracking number and seeing the first scan information does not necessarily indicate a problem with the shipment.
Delivery Address Changes
Please carefully verify your delivery address before submitting your order.
If you discover an error shortly after placing your order, please contact service@oveliqe.com as soon as possible.
We will make every effort to update the address before shipping, but once processing, packaging, preparing for shipment, or shipping begins, we cannot guarantee that the address change will be successful.
If a package is returned due to an incomplete or incorrect address provided by the customer, a reasonable reshipping fee may apply when requesting a second shipment.
When Something Doesn't Look Right
Tracking delays and delivery exceptions can happen. The following information explains what to do when your shipment requires additional attention.
Tracking Not Updated
Sometimes packages may still be in transit while tracking information is temporarily unavailable. If tracking has not updated for an extended period or your shipment is significantly delayed, contact us with your order number.
Appears Lost in Transit
If tracking information and the relevant carrier confirm that a package is lost, we will determine an appropriate solution based on the circumstances, including replacement, reshipment, refund, or another reasonable remedy.
Delivered, But Missing
Check your mailbox, front door, secure delivery area, family members, building reception, nearby locations, and neighbors where applicable. You may also contact the carrier for specific delivery details.
If your package is still missing, please contact us and provide your order number. The carrier's “delivered” scan result does not automatically prevent us from viewing available delivery information and shipment status.
Damaged, Incorrect, Defective, or Incomplete Goods
Please check your order upon receipt.
If the product arrives damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us immediately with your order number and clear photos or videos, if applicable.
Once the issue is reviewed and confirmed to be an error on our part, we will provide an appropriate solution, including replacement, reshipment, refund, return instructions, or other suitable remedies.
The customer will not incur any additional costs directly resulting from the error confirmed by us.
Customs Duties, Taxes & Import Charges
If international shipping is provided, the destination country or region may levy customs duties, import taxes, brokerage fees, handling fees, or similar charges.
Unless expressly stated at checkout that such charges are included, import charges levied by the government, customs, or carrier may be borne by the recipient.
Customs processing time and local import procedures may also affect the final delivery time.
We're Here to Help
For questions regarding shipment status, tracking, delivery delays, address issues, or other shipping-related matters, please contact our customer support team.
China Standard Time (UTC+8)
OVELIQE™ Business Information
OVELIQE™'s official company, registration, website, and customer support information.
OVELIQE™ is owned and operated by Wuhan Shengqi'an Network Technology Co., Ltd.
From Our Store to Your Space.
Clear processing times, convenient tracking information, and customer support are designed to make the entire process from checkout to delivery easier to understand.