OVELIQE™ is owned and operated by Wuhan Shengqi'an Network Technology Co., Ltd.

OVELIQE™ is an online home decor brand specializing in desktop decorative arts, offering a curated selection of sculptures, art trays, jewelry organizers, desktop organizers, candlesticks, vases, and other design-conscious decorative items.

We emphasize unique shapes, exquisite details, and spatial aesthetics, making each desktop decoration an artistic expression that brightens your home space.

Orders are typically processed within 2–4 business days after payment confirmation.

During holidays, promotional events, or periods of exceptionally high order volume, processing may take up to 5 business days.

For supported US destinations, the estimated carrier transit time is generally 10–15 business days after shipment.

Actual delivery time may vary depending on destination, carrier operations, weather, customs, or other logistical conditions.

Available shipping methods and applicable shipping costs will be calculated and displayed during checkout before payment is completed.

Depending on stock availability, product location, and destination, orders may be shipped from our warehouse or designated logistics partners.

Therefore, the shipping location may differ from our registered business address.

Once your order has been shipped and tracking information is available, you will typically receive tracking information via the email address you provided at checkout.

Please send your order number to service@oveliqe.com.

We will review the existing shipping information and, where appropriate, investigate the matter with the relevant logistics provider.

First, check the delivery area, mailboxes, family members, building reception, nearby safe locations, and, if appropriate, check with neighbors or the delivery person.

If you still can't find your package, contact us and provide your order details so we can check available shipping information.

Eligible products can be returned within 30 calendar days of confirmation of receipt, subject to our return policy and applicable eligibility requirements.

Please send an email to service@oveliqe.com, indicating your order number, the item you wish to return, the reason for the return, and any relevant photos or videos (if applicable).

Do not automatically send items to our registered business address.

Once your return request is reviewed and approved, customer service will provide the appropriate return warehouse address and return instructions.

For returns due to personal preference, customers typically bear the return shipping costs.

If the problem is confirmed to be caused by our error, we will provide an appropriate solution without requiring the customer to bear any additional costs incurred due to the confirmed error.

Approved returns will typically be processed, and an eligible refund will be initiated via the original payment method within 5–10 business days after receipt and inspection.

Your bank or payment service provider may require additional time to credit the funds to your account.

If you wish to cancel your order, please contact us as soon as possible. We will make reasonable efforts to cancel orders before processing or shipment begins.

Once processing, packaging, or shipment begins, there is no guarantee that an order can be cancelled.

No cancellation fee will be charged if the order is successfully cancelled before shipment.

Please contact us as soon as possible and provide your order number and relevant photos or videos (if any).

Upon review, for issues confirmed to be caused by us, we will provide appropriate replacements, refunds, reshipments, return instructions, or other suitable solutions.

Our customer support team can assist with product-related questions, existing orders, shipping, tracking, returns, refunds, payments, and other purchase-related inquiries.

Email: service@oveliqe.com
Phone: +86 17346925462
Service Hours: 8:00 AM to 6:00 PM (China Standard Time, UTC+8)

We strive to respond to customer inquiries within 1–2 business days.