Returns and
Refunds Policy
OVELIQE™ provides clear steps to help you apply for returns, resolve order issues, and obtain eligible approved refunds.
For eligible items, counted from confirmation of receipt.
Typically initiated after the eligible return has been received, inspected, and approved.
Please obtain the correct return instructions before sending any package.
A Clearer Return Process.
Our goal is to make returns and refunds simple and easy to understand, with clear steps, transparent eligibility requirements, and customer support when orders need to be processed.
Return Window
Eligible items can be returned within 30 calendar days of confirmation of receipt, subject to the eligibility requirements outlined in this policy.
Initiating a Return Request
Please contact us at service@oveliqe.com before sending the item back.
Please provide the following information:
- Your order number.
- The email address used at checkout.
- The item you wish to return.
- The reason for the return.
- Appropriate photos or videos related to product, shipping, or fulfillment issues.
Our customer support team will review your application and provide follow-up steps if the return meets the conditions.
Contact Support
Email our team with your order information and the reason for your request.
Request Review
Our team reviews the information and confirms the applicable next steps.
Return Instructions
If approved, follow the return instructions and use the designated return address.
Return Eligibility
Unless the item is defective, damaged, faulty, or protected by applicable law, eligible returns generally meet the following conditions:
- Brand new, unused, and in its original condition.
- Unaltered and not intentionally damaged.
- Include original parts, accessories, instructions, and applicable materials upon return.
- If possible, please return the item in its original packaging.
- Please provide proof of purchase or the corresponding order number.
Where Approved Returns Should Be Sent
Do not automatically send items to our registered business address.
Our registered business address is not automatically our customer return warehouse address.
Once your application is reviewed and approved, our customer service staff will provide the appropriate return warehouse address and return instructions.
Unauthorized returns or packages sent to the wrong destination may be delayed, refused, or not accepted. Please wait for the return address provided by our support team.
Goods Not Eligible for Preference-Based Returns
Due to personalization, product integrity, final sale condition, hygiene considerations, or other applicable restrictions, some products may not be eligible for preference-based returns.
For example:
- Customized or personalized products.
- Gift cards.
- Goods explicitly marked as final sale or non-returnable before purchase.
- Goods that have been materially altered, misused, or damaged after delivery for reasons unrelated to the original product defect.
These restrictions do not deprive consumers of consumer rights that applicable law does not allow us to exclude.
Damaged, Defective, Incorrect, or Incomplete Orders
Please check your order upon receipt.
If the goods arrive damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us immediately with your order number and relevant photos or videos, if applicable.
Once the issue is reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return instructions, or other suitable solution to resolve the error caused by us.
If the problem is confirmed to be caused by our error, the customer will not incur any additional costs due to the confirmed error.
We will provide an appropriate solution without requiring the customer to bear additional costs arising from the confirmed error.
Return Shipping Costs
Customer-Paid Return Shipping
If the return is due to a change of mind, personal preference, customer error, or other reasons not attributable to us, the customer will typically be responsible for the return shipping costs.
No Additional Customer Costs
If we confirm that an item is damaged, defective, incorrect, incomplete, or materially different from its description due to our fault, we will provide an appropriate solution without requiring the customer to bear additional costs arising from the confirmed error.
Unless otherwise provided by applicable law, original shipping costs are generally non-refundable for returns based on personal preference.
Inspection and Refund Time
Once an approved return arrives at the designated return location, the product can be inspected to confirm eligibility for applicable return conditions.
Once the return is received, inspected, and approved, we will typically initiate an eligible refund via the original payment method within 5–10 business days.
Your bank, card issuer, or payment service provider may require additional time to credit the funds to your account after the refund is initiated.
Return Received
Your approved return arrives at the designated return location.
Inspection & Approval
The returned item is inspected against the applicable eligibility requirements.
Refund Initiated
Eligible refunds are typically initiated within 5–10 business days after approval.
Refund Methods
Approved refunds will typically be returned to the original payment method used when placing the order.
If the original payment method is not eligible for a refund, Customer Support may work with the relevant payment service provider to determine a suitable alternative, where permissible.
Exchanges
Exchanges depend on current inventory and product availability.
If a direct exchange is not possible, we may require you to complete an approved return process and reorder the necessary replacement product.
Order Cancellation
Order cancellation requests should be submitted as soon as possible after placing the order.
We will make reasonable efforts to cancel orders before processing begins. However, once processing, packaging, preparation, or shipping has begun, cancellation cannot be guaranteed.
No cancellation fees will be charged for orders successfully cancelled before shipment.
We're Here to Help.
For questions regarding returns, exchanges, order cancellations, damaged goods, or refunds, please contact our Customer Support team.
China Standard Time (UTC+8)
We strive to respond to customer inquiries within 1–2 business days.
Business Information
Official company information, registration, website, and customer support information for OVELIQE™.
A Clearer Way to Handle Returns.
Transparent return terms, structured eligibility rules, and attentive customer service ensure that when you need assistance, your order receives prompt and helpful attention.